Refund Rules

Effective and last reviewed: August 15, 2026

Failed generations

When a tracked generation task fails before a usable result is delivered, the service returns the recorded generation charge to the account where the failure can be verified. The history and credit ledger provide the task reference used for review.

Completed generations

Credits spent on a completed, usable result are generally not reversible because the generation has been completed. Dissatisfaction with creative preference alone is not treated as a technical failure, but a materially missing or inaccessible result can be reviewed.

Subscriptions and credit packs

Cash refund requests are reviewed against account usage, order history, the payment provider's rules, and applicable consumer law. Canceling a renewal does not by itself create a partial-period cash refund. Do not assume a subscription is canceled until the payment provider or support confirms it.

How to request a review

Email support@mini-h3.com from the account address. Include the order ID or task reference, the date, the amount or credits involved, and a short description. Never send a password, complete card number, or authentication code.